Close-up portrait of a woman against a wooden background

Front Desk Service (M/F/D)

Apply for Your Dream Job in the Mountains

Live an innovative, unique concept together with us!

Professional and service-oriented handling of inquiries and bookings, contribution to optimal room occupancy and hotel utilization, and ensuring a smooth operation of the reservation and reception processes.

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Main Tasks
  • Ensuring a professional guest welcome and a smooth check-in, stay, and check-out process
  • Supporting the reception manager with administrative and organizational tasks
  • Processing reservations and inquiries to optimize hotel occupancy
  • Actively selling and correctly booking spa treatments in the TAC program
  • Completing checklists
  • Professionally and solution-oriented handling of guest requests, feedback, and complaints
  • Close collaboration with housekeeping, service, kitchen, and spa to ensure smooth hotel operations
  • Accurate accounting, cash management, and receipt allocation
  • Adherence to the hotel's quality and service standards according to the script
Arbeiten als Rezeptionistin

PERSONAL REQUIREMENTS

  • Strong hospitality skills and enjoyment in interacting with guests
  • Solution-oriented and reliable
  • Resilience and the ability to maintain composure even under pressure
  • Team spirit and respectful communication with guests and colleagues
man at a reception desk with a computer in a modern office
Professional REQUIREMENTS
  • Tourism apprenticeship or equivalent experience
  • No professional experience required with existing tourism training; suitable for career changers with relevant professional experience
  • Proficient use of standard hotel software (MEWS, Websline ABM, Canva preferred) and Microsoft Office applications
  • Very good German and good English skills, both written and spoken
Team Rezeption auf der Forsthofalm

Your Benefits

  • Payment according to collective agreement
  • 5-day work week Room / accommodation available
  • Discount on spa treatments and cosmetics
  • Complimentary meals – including vegetarian/vegan options and on your days off, use of the SPA area (fitness, sauna, pool, yoga, classes, and more) 
Wooden building with balconies, surrounded by trees and mountains in the background