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Front Desk Service (M/F/D)

Apply for Your Dream Job in the Mountains

Live an innovative, unique concept together with us!

Professional and service-oriented handling of inquiries and bookings, contribution to optimal room occupancy and hotel utilization, and ensuring a smooth operation of the reservation and reception processes.

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Main Tasks
  • Ensuring a professional guest welcome and a smooth check-in, stay, and check-out process
  • Supporting the reception manager with administrative and organizational tasks
  • Processing reservations and inquiries to optimize hotel occupancy
  • Actively selling and correctly booking spa treatments in the TAC program
  • Completing checklists
  • Professionally and solution-oriented handling of guest requests, feedback, and complaints
  • Close collaboration with housekeeping, service, kitchen, and spa to ensure smooth hotel operations
  • Accurate accounting, cash management, and receipt allocation
  • Adherence to the hotel's quality and service standards according to the script
Arbeiten als Rezeptionistin

PERSONAL REQUIREMENTS

  • Strong hospitality skills and enjoyment in interacting with guests
  • Solution-oriented and reliable
  • Resilience and the ability to maintain composure even under pressure
  • Team spirit and respectful communication with guests and colleagues
Person in a suit at a desk with a computer in an office
Professional REQUIREMENTS
  • Tourism apprenticeship or equivalent experience
  • No professional experience required with existing tourism training; suitable for career changers with relevant professional experience
  • Proficient use of standard hotel software (MEWS, Websline ABM, Canva preferred) and Microsoft Office applications
  • Very good German and good English skills, both written and spoken
Team Rezeption auf der Forsthofalm

Your Benefits

  • Payment according to collective agreement
  • 5-day work week Room / accommodation available
  • Discount on spa treatments and cosmetics
  • Complimentary meals – including vegetarian/vegan options and on your days off, use of the SPA area (fitness, sauna, pool, yoga, classes, and more) 
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