Question 1

How do I book best?

Accepted Answer

The best way to book is always directly on our website. When booking on our website, you get the best price and the greatest benefits. Furthermore, communication is simple and direct.

Question 2

What are the cancellation policies of the Forsthofalm?

Accepted Answer

Our cancellation policies depend on which rate you book.
Cancellation Policy for Standard Rates
The following cancellation fees apply:
31 days or more before arrival: free cancellation possible30 days before arrival: 70% cancellation fee7 days before arrival: 90% cancellation feeLate arrival/early departure: 90% cancellation fee
After booking confirmation, we request a deposit of 35% of the total amount.
Contact us to arrange travel cancellation & travel interruption insurance with our partner, Europäische Reiseversicherung AG.
In case of No-Show (failure to commence the vacation), the hotel will charge the applicable fees via the credit card provided.
For timely cancellation of the (standard rate):
We are happy to issue a voucher for the full amount of the deposit paid for a cancellation within the agreed cancellation period - no additional costs will be incurred. If a refund of the deposit is preferred instead, a processing fee of EUR 25.00 will be deducted.
Cancellation Policy for Flex Rate
0% deposit, free cancellation until 7 days before arrival (by 6:00 PM). Payment is made directly at the hotel.
Cancellation Policy for Non-Refundable Rate
Your reservation is guaranteed and can no longer be cancelled or changed free of charge. In case of no-show or cancellation, 100% of all booked services will be charged.
Deposit and Cancellation Policies for Group Reservations:
Deposit Conditions:
50% upon booking
50% two weeks before arrival
Cancellation Conditions: 
For group reservations, the Austrian Hotel Contractual Conditions apply - the Forsthofalm cancellation policies are not valid here.

Question 3

Are children allowed?

Accepted Answer

As an adults-only 12+ hotel, teenagers from 12 years old are welcome.

Question 4

When is check-in and check-out?

Accepted Answer

We guarantee check-in until 3 PM. If your room is ready earlier, you are welcome to occupy it. Check-out is until 11 AM. On your day of arrival, you can use the Sky Spa all day; on your day of departure, you can use it until 6 PM.

Question 5

How does the shuttle service work at the Forsthofalm?

Accepted Answer

We offer a complimentary arrival and departure shuttle! For this, it's best to call our reception about 30 minutes before your arrival. We will pick you up at the valley parking lot or the train station. The valley parking lot is located at the start of the access road to the Forsthofalm.
Additionally, we have fixed shuttle times. These are also free of charge.
Departures from the Forsthofalm to the Asitz Valley Station: 9:15 AM, 11:15 AM, 3:15 PM, 5:00 PM, 6:30 PM, 9:00 PM , 22:00 PM
Departures from the Asitz Valley Station to the Forsthofalm: 7:40 AM, 9:50 AM, 11:40 AM, 3:30 PM, 5:15 PM, 6:45 PM 
If you wish to join one of these scheduled rides, please let our reception know!
For any additional shuttle trips, we charge €20 per ride. Please arrange your ride at the reception!

Question 6

How do I get to you? Important travel information

Accepted Answer

IMPORTANT INFO for arriving at the Forsthofalm by car
Google Navigation directs you from Saalfelden via a forest track ("Rain") that is closed to car traffic. Please do NOT use this route under any circumstances!
If you are following (Google) Maps and coming from the direction of Saalfelden, please be sure to stay on the main federal road until you turn off towards "Schwarzleo" – our flag is also posted at the roadside there! Otherwise, you will be directed onto a forest road ("Rain") which does not provide access to the hotel and is closed to cars!
Toll-free via the Munich - Salzburg motorway (A8) Motorway A8 towards Rosenheim (D) - Change motorway towards Innsbruck (A) - Motorway exit Oberaudorf - Niederndorf - Walchsee - Kössen - Fieberbrunn - Leogang 
Alternative from Germany (Toll)Rosenheim - Kiefersfelden - Exit Kufstein Süd (The section of the A12 Inntal motorway from Kiefersfelden to the Kufstein-Süd junction is currently toll-free) - St. Johann/Tirol - Fieberbrunn to Leogang or Motorway exit Siegsdorf via Lofer to Saalfelden - Leogang 
TIP for E-vehicle owners: There are dedicated e-charging stations directly at the hotel. Vacation in the heart of nature – recharge not just yourself, but also your car with energy for the next day.
Arrival by TrainYou can find current train connections on www.oebb.at or on www.bahn.de. The nearest destination train stations are "Hochfilzen", "Saalfelden", "Leogang Bahnhof". We are happy to organize a complimentary station shuttle for arrival and departure upon prior reservation.
Travel with the Guest Mobility TicketFrom now on, travel for free on buses, trains, and local railways throughout the entire Salzburger Land! With the new Guest Mobility Ticket, your car-free getaway begins right with your journey. The ticket is also valid for public transport during your entire vacation, allowing you to travel free of charge. Simply apply for the ticket online in advance.
Arrival by AirplaneTraveling by plane is certainly the fastest and most comfortable way to start your vacation. Take advantage of Leogang and Saalfelden's proximity to 3 airports! Our Holiday Shuttle brings you comfortably and affordably from Salzburg Airport to the hotel and back again.
Salzburg Airport: www.salzburg-airport.comInnsbruck Airport: www.innsbruck-airport.com Munich Airport: www.munich-airport.de
Shuttle Providers:Rudigier Reisen: www.austriatransfer.comHoliday Shuttle: www.holiday-shuttle.atTaxi Hörl: ( 0043 664 4146 505)
Our Forsthofalm Travel Tips 
Arrival during Peak Season 
If you are arriving during peak season, we recommend avoiding arrival times between 12:00 PM and 5:00 PM, as higher traffic volumes are expected during this period.
Travel in the morning! This way you avoid delays on the roads, and our hotel offers an excellent breakfast service for early risers.
During winter, we recommend winter equipment for your car! Be sure to have proper winter equipment for your vehicle. We advise you to carry snow chains, as difficult road conditions can occur, especially during snowfall.
Departure during Peak Season 
If you are departing during peak season, we recommend avoiding departure times between 10:00 AM and 2:00 PM, as higher traffic volumes are expected during this period.
Depart early in the morning or treat yourself to another relaxing vacation day in the mountains. Departing after 2:00 PM is generally a much more relaxed experience for you.

Question 7

Can I bring my dog?

Accepted Answer

Yes, you are welcome to bring your dog in the suites and in our Hill Side Rooms. We charge €46 per pet per night. Dogs are NOT allowed in our restaurant. If your four-legged friend doesn't like being alone and shouldn't wait in the room, we offer you a table at the bar for your meal.

Question 8

When is the best time for a vacation at the Forsthofalm?

Accepted Answer

Every season at the Forsthofalm is worth experiencing.
In the summer months and autumn, the region is beautiful for hiking. Especially in spring, flower enthusiasts get their money's worth, as the meadows and fields offer a true sea of blossoms!
In every season and in any weather, the Forsthofalm offers just the right place to linger. Whether in the SKY SPA, cozily by the panoramic window in your room, or by the fireplace in your suite: these spots are perfect for recharging your energy and gathering strength. Additionally, we offer the weekly Mountain Life program with three daily yoga & fitness sessions, which can be held indoors or outdoors depending on the weather.
Summer is considered a paradise for hikers and bikers; whether downhill or e-bike tours, the region is famous and ideal for it. The Forsthofalm is located in the heart of the Bikepark Leogang.
In winter, the Forsthofalm, as a ski-in – ski-out hotel, is situated directly on the ski slope of the famous Saalbach-Hinterglemm-Leogang-Fieberbrunn area, and nothing stands in the way of your ski experience.

Question 9

Can I charge my e-vehicle in your garage?

Accepted Answer

Yes, you can charge your electric car and your hybrid car in our underground garage. You can pay directly at the charging station with a credit card.

Question 10

Which certifications does the Forsthofalm have?

Accepted Answer

We are a certified partner of BIO HOTELS and BIO AUSTRIA. Our use of organic products is regularly audited by the certification body Austria Bio Garantie (AT-BIO-301).
Our accommodation has been awarded the Austrian Ecolabel (certificate no. 769) and the EU Ecolabel (licence no. AT/051/071).

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