Data Protection

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

It is generally possible to use our website without providing personal data. Insofar as personal data (for example, name, address, or email addresses) is collected on our pages, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent.

Cookies

Our website uses cookies. These do not cause any damage to your computer and contain no viruses. Cookies serve to make our offer more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser on your next visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Furthermore, this website uses the Google Analytics function of remarketing for online advertising purposes, based on an implementation of display advertising.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case, you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

You can find more information on how Google Analytics handles user data in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

Data Processing Agreement

We have entered into a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

IP Anonymization

We use the "Activation of IP Anonymization" function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Cross-Device Remarketing

Our website uses the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords. In this way, interest-based, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one device (e.g., mobile phone) can also be displayed on another of your devices (e.g., tablet or PC).

If you have given corresponding consent, Google will link your web and app browsing history with your Google account for this purpose. In this way, the same personalized advertising messages can be displayed on every device on which you log in with your Google account.

To support this function, Google Analytics collects Google-authenticated IDs of users, which are temporarily linked to our Google Analytics data to define and create target groups for cross-device advertising.

You can permanently object to cross-device remarketing/targeting by deactivating personalized advertising in your Google account; to do this, follow this link: https://www.google.com/settings/ads/onweb/

Further information and the data protection provisions can be found in Google's privacy policy at: http://www.google.com/policies/technologies/ads/

Bing Ads

Our website uses technologies from Bing Ads (bingads.microsoft.com). The provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft"). In this process, Microsoft sets a cookie on your device if you have reached our website via a Microsoft Bing ad. Microsoft Bing and we can thus recognize that someone has clicked on an ad, was redirected to our website, and reached a predetermined target page (conversion page). We only learn the total number of users who clicked on a Bing ad and were then redirected to the conversion page. No personal information about the user's identity is processed.

Objection to Data Collection

If you do not want information about your behavior to be used by Microsoft as explained above, you can refuse the setting of a cookie required for this - for example, via a browser setting that generally disables the automatic setting of cookies. You can also prevent the collection of data generated by the cookie and related to your use of the website as well as the processing of this data by Microsoft by declaring your objection under the following link: http://choice.microsoft.com/de-DE/opt-out

Further information on data protection and the cookies used by Microsoft and Bing Ads can be found on Microsoft's website https://privacy.microsoft.com/de-de/privacystatement.

Social Plugins

Our website uses several plugins from third parties.

When you call up our website, a connection is established to the servers of the respective plugin providers via these plugins, and data is transmitted. Which data the plugin providers transmit exactly and how these data are processed by the plugin providers is not known.

If the website user has a user account with these plugin providers, the plugin providers can assign the transmitted information directly to their user account. If you do not want the plugin provider to collect data about you via our website, you must log out of the respective user accounts before visiting our website.

Facebook: This website uses plugins, for example the Facebook Like button or the comment function, which are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. These plugins are usually marked with the word "Facebook" or are recognizable by the blue "F" of Facebook. You can find more information on this in Facebook's privacy policy at https://de-de.facebook.com/policy.php.

Use of Facebook Website Custom Audiences

This website uses the "Website Custom Audiences" pixel of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA.

When you visit our page, a direct connection is established between your browser and the Facebook server via this tracking pixel. Facebook thereby receives the information that you have visited this website with your IP address. This allows Facebook to assign the visit to our pages to your user account. The information obtained in this way can be used to display Facebook ads. The website owner does not receive any knowledge of the content of the transmitted data or its use by Facebook.

Further information on this can be found in Facebook's privacy policy at https://www.facebook.com/about/privacy/. If you do not wish data to be collected via Custom Audience, you can deactivate Custom Audiences here.

Google: This website uses plugins (G+ button) that are operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. These plugins are usually recognizable by the red "G+".

Twitter: This website uses plugins, for example the "Re-Tweet button", which are operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
Further information on this can be found in Twitter's privacy policy at: https://twitter.com/de/privacy. You can change your privacy settings on Twitter in the account settings at: https://twitter.com/account/settings.

Instagram: This website uses plugins (Instagram button) that are operated by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA.
Further information on this can be found in Instagram's privacy policy: https://instagram.com/about/legal/privacy/

Pinterest: This website uses plugins (Pinterest button) that are operated by Pinterest Inc., 808 Brannan Street San Francisco, CA 94103-490, USA.
Further information on this can be found in Pinterest's privacy policy: https://about.pinterest.com/de/privacy-policy

YouTube: This website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. Further information on the handling of user data can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy

DialogShift Chat Application on Our Website

Our website uses the chat application of DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purpose of web analysis, operating the chat application, and responding to inquiries. 

For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set - this serves to recognize you as a customer. 

A cookie is a small text file that is stored locally in the cache on your device. Using this cookie, our application recognizes your device and can retrieve past chat logs. This cookie is stored for 90 days from the last use. You can disable the storage of cookies in your browser settings. However, without the use of cookies, the chat function cannot be executed.

The possible disclosure of, for example, name, email address, or a telephone number is voluntary and with the consent to use and store this data temporarily for the purpose of contact until the end of the contact. This personal data will be deleted after 90 days. 

The legal basis for data processing is Art. 6 (1) (f) GDPR based on our legitimate interest in effective customer care, for the statistical analysis of usage behavior, and for the optimization of our offers.

DialogShift offers further information on the collection and use of data as well as your rights and options for protecting your privacy at https://www.dialogshift.com/datenschutz.

Newsletter

If you wish to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the specified email address and agree to receive the newsletter. No further data is collected. We use this data exclusively for sending the requested information and do not pass it on to third parties. The consent given for the storage of the data, the email address, and their use for sending the newsletter can be revoked at any time, for example via the "unsubscribe" link in the newsletter.

Information, Deletion, Blocking

You have the right to free information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as a right to correction, blocking, or deletion of this data at any time. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

ONLINE BOOKING/INQUIRY VIA THE WEBSITE

1. Description and Scope of Data Processing

Our website offers the possibility to book and/or inquire about rooms and offers. If a user takes advantage of this possibility, the data entered in the input mask will be transmitted to us and stored. This may include: Salutation, first name, last name, email address, telephone number, address, number of travelers, wishes, date, time, room selection, offers, price.

If you make an online booking from our websites, this is done through the online reservation system of websLINE Internet & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All booking data you enter is transmitted encrypted. websLINE has committed to handling your transmitted data in a data protection-compliant manner. It takes all organizational and technical measures to protect your data.

No further transfer of the data to third parties takes place in this context. The data is used exclusively for processing the booking and for communication.

2. Legal Basis for Data Processing

The legal basis for the processing of the data is the conclusion of an accommodation contract with the user.

3. Purpose of Data Processing

The processing of the personal data from the input mask serves us solely to process the booking request and to handle the payment process.

4. Duration of Storage

The data will be deleted as soon as they are no longer required to achieve the purpose of their collection. In the case of a contractual relationship, we will delete the received data as soon as national, commercial law, statutory, or contractual retention periods have been fulfilled.

5. Objection and Removal Option

The user has the possibility to object to the processing of their personal data at any time.

We point out that in the event of an objection, the booking cannot be completed or the conversation cannot be continued. 

PURCHASE OF A VOUCHER VIA THE WEBSITE

1. Description and Scope of Data Processing

Our website offers the possibility to purchase vouchers. If a user takes advantage of this possibility, the data entered in the input mask will be transmitted to us and stored. This data includes: Salutation, first name, last name, address, email address, telephone number, voucher value, personalization of the voucher, shipping options/alternative delivery address, payment method.

If you purchase a voucher value from our websites, this is done through the online ordering platform of websLINE Internet & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All order data you enter is transmitted encrypted. websLINE has committed to handling your transmitted data in a data protection-compliant manner. websLINE takes all organizational and technical measures to protect your data.

No further transfer of the data to third parties takes place in this context. The data is used exclusively for processing the order and for communication.

2. Legal Basis for Data Processing

The legal basis for the processing of the data is the conclusion of a purchase contract with the user.

3. Purpose of Data Processing

The processing of the personal data from the input mask serves us solely to process the voucher purchase and to handle the payment process.

4. Duration of Storage

The data will be deleted as soon as they are no longer required to achieve the purpose of their collection. In the case of a contractual relationship, we will delete the received data as soon as national, commercial law, statutory, or contractual retention periods have been fulfilled.

5. Objection and Removal Option

The user has the possibility to object to the processing of their personal data at any time.

ONLINE REVIEW

1. Description and Scope of Data Processing

Former guests can submit a review of our hotel after check-out. For this purpose, we would like to send you an email within 14 days after departure to ask you to submit a hotel review. Each review can be published anonymously upon request. If you did not feel comfortable in our hotel, we would like to take the opportunity to contact you.

If you submit an online review on our website, the data is stored in the review tool of TrustYou GmbH, Agnes-Pockels-Bogen 1, D-80992 Munich, Germany. TrustYou GmbH has committed to handling your transmitted data in a data protection-compliant manner. It takes all organizational and technical measures to protect your data.

If a former guest takes advantage of this online review opportunity, data from the former guest is stored in the review mask. This data includes: Email address as well as voluntary information such as first name, last name, language, and the review details.

No further transfer of the data to third parties takes place in this context. The data is used exclusively for publishing the review and for mediation in case of bad reviews.

2. Legal Basis for Data Processing

The legal basis for the processing of the data is otherwise our legitimate interest in the data processing.

3. Purpose of Data Processing

The purpose of the hotel review is to communicate and summarize opinions from hotel guests via our website so that interested parties can form their own picture of our services and offerings. Additionally, the results serve our internal quality management.

4. Duration of Storage

The data is not deleted.

5. Objection and Removal Option

There is always the possibility to have the publication of the review deleted (right to be forgotten). Please let us know which review it is.